New Optics continues to support you even after your purchase. You can turn to the team for help with checking the fit, adjusting your frames, or addressing any issues with your glasses.

Bronze, Silver and Gold

New Optics offers three service and benefit packages: Bronze, Silver, and Gold. The specific benefits that apply depend on your purchase and whether or not you have opted into one of these packages.

The packages offer various forms of support—covering issues such as damage, wear and tear, or loss—as well as benefits for future purchases. The team in-store can explain which option best suits your situation. Full terms and conditions are available there.

Adaptation guarantee

When purchasing spectacle lenses based on an eye examination performed or verified by New Optics, a two-month adaptation guarantee applies, starting from the date of delivery. This also applies to new lenses fitted into an existing frame.

If you experience any issues while adjusting to your glasses, the team will check the eyewear and the measurements, and the lenses will be adjusted or replaced if necessary. Please refer to the terms and conditions for the full policy.

Personal follow-up

Do you have a question or an issue with your glasses? Get in touch with New Optics. The team will assess the situation and discuss potential solutions.

The additional packages and the acclimatization guarantee do not affect the consumer’s statutory rights.